Quality & ISO 9001 Certification Consulting

What is ISO 9001 Certification? What are Quality Management Systems?

ISO 9001:2015 is an internationally recognized standard for Quality Management. ISO 9001 Certification will help clients’ to continually monitor and manage Quality across part or the whole organisation and supply chain, if required. As the world’s most widely recognized Quality Management standard, it outlines ways to achieve improved competitiveness, as well as benchmark, consistent performance and service.

However, many Organizations, Consultants and Registrars miss an important opportunity and ignore the link between Quality and the everyday business operational activities. 

There are predominantly two types of Quality Management Systems that can be implemented: Functional-based and Performance-based. There are significant differences between the two types. Functional systems are those that are designed & implemented purely to gain ISO 9001:2015 Certification (and are what we refer to as minimalist systems). Performance systems are those that are fully aligned with the business model of the organization geared towards enhancing the existing competitiveness of the organization.

Kelmac Group specialize in performance-based Quality Management Systems including ISO 9001:2015 Certification.

  • Fortune 500 Food and Beverage Company

    We worked in partnership with the Food and Beverage company [FBO] team and employed a number of initiatives to improve the firm’s competitiveness, operational controls and operational efficiency.

  • LuLu International Exchange

    Kelmac Group helped LuLu International Exchange achieve a positive business change as the organization transitioned from a business funded organization to a sustainable and profitable organization. The project also included the successful achievement of ISO 9001:2015 Certification.       

  • Zevas Communications

    Kelmac Group assisted Zevas with the adoption of a consistent and best practice approach via their information security controls and practices within a relatively young organization. This will help Zevas Communications provide a competitive, innovative and cost effective level of customer contact and communication service to their clients.

  • Fortune 500 Food and Beverage Company Case Study

    Learn about how ISO can improve a firm’s competitiveness, operational controls and operational efficiency through process excellence.

  • LuLu International Exchange Case Study

    Learn about how this organization transitioned from a business funded organization to a sustainable and profitable organization including the successful achievement of ISO 9001:2015 Certification.

  • Zevas Communications Case Study

    Learn about how ISO 27001 Certification will help Zevas Communications provide a competitive, innovative and cost effective level of customer contact and communication service to their clients.

  • Fortune 500 Food and Beverage Company Case Study

    Learn about how ISO can improve a firm’s competitiveness, operational controls and operational efficiency through process excellence.

  • LuLu International Exchange Case Study

    Learn about how this organization transitioned from a business funded organization to a sustainable and profitable organization including the successful achievement of ISO 9001:2015 Certification.

  • Zevas Communications Case Study

    Learn about how ISO 27001 Certification will help Zevas Communications provide a competitive, innovative and cost effective level of customer contact and communication service to their clients.

Are you ready to transition to ISO 9001:2015 Certification? We can help!

  • Performance-based Quality Systems vs. Functional Quality Systems

    Many organizations will be working diligently to transition their current ISO 9001:2008 based Quality System to conform to the updated requirements of ISO 9001:2015. The differences between the two sets of requirements is significant as ISO seeks to obtain more business alignment and transition organizations to a more process-based approach.

    The unique Kelmac Group® One System Model enhances organizational compliance, effectiveness and efficiency based on utilizing Business Process Management to enhance a Quality Management System based on ISO 9001:2015 – in short, our systems deliver business benefits beyond those linked to ISO 9001 Certification alone and this is why we refer to our systems as Performance-based rather than functional (minimalist).

    What most consultants may offer you is a functional (minimalist) Quality Management System, which is one that will meet the minimum requirements to achieve certification. While that may sound attractive in the beginning, don’t be fooled. This is typically not going to result in a company-wide, business-focused Management System that will see your business continuously achieve with quantifiable business benefits.

    Our leading Management Consultants, can offer you mentoring, coaching, guidance and support to assist your organization transition smoothly and successfully. Get in touch today!

What is our ISO 9001 Consulting Process?

With over 20 years Quality & ISO 9001 consulting experience working with many organizations & industries, we have developed The Kelmac Group® 9-Step Roadmap to Going Beyond Certification and invite you to select the below icons to learn more about each step and learn about how we can add enormous business value to your processes and how you operate as a business.

Step 1 Foundation

This module focuses on the organization’s top leadership team and planning. The aim is to ensure the Top Leadership team can actively lead, participate and manage the management system from the outset.

Step 2 Process/Risk Management

This module focuses on the the organization’s business and management system processes and product/process risk assessments.  The aim is to  build and/or enhance the organization’s process and to identify the related product and process risks, risk mitigation and controls.

Step 3 Objective/Process Alignment

This module focuses on the design of the organization’s internal controls including alignment between goals and process controls. The aim is to ensure the business internal controls meets the needs of the organization.

Step 4 Human Resource System

This module focuses on the design of the organization’s structure, people, culture/behavior, and competency framework. The aim is to ensure the organization structure, culture, behaviors and HR system supports the organization management system.

Step 5 Document Management System

This module focuses on the design and development of the organization document management system. The aim is to the document management system is effective.

Step 6 Implement The Management System

This module focuses on implementation of the organization management system. The aim is to ensure the management system is flawlessly implemented and expected benefits are fully realized.

Step 7 Check The Management System

This module focuses on verification of the organization management system. The aim is to ensure the organization’s verification system provides stakeholders with the assurance and insight to improve performance, if required.

Step 8 Certification Audit

This module involves coaching/mentoring during the initial certification audit process. The aim is to ensure the initial certification outcome is successful.

Step 9 Post-Certification & Improvement

This module involves coaching/mentoring to sustain the gain and/or performance improvement. The aim is to ensure the organization’s management system is effectively maintained and improved on further.

How Long Does It Take To Achieve ISO 9001 Certification?

One of the most common questions with this type of project that needs to be answered is ‘how long does it take’. There are various considerations but the main ones include: is there a hard client/contract deadline? Are there available resources to support the project internally? Plus, the exact scope of work required and any potential complexity are key considerations. Many organizations will want to aim for an efficient turnaround but it is common that the amount of work required can be underestimated. The below gives an example of average timelines from start to certification based on the size of the organization – these are guidelines only. Each project varies & in all cases, is based on the client needs.

  • 3 to 6 Months

    The average for a small business would be between 6 – 9 months. In general, the shorter the timeline, the higher the intensity of the project. A key consideration is whether there are available resources who can commit to the agreed workload required for the preferred project duration.

    Small Business*

  • 9 Months

    This is the average project duration in the experience of Kelmac Group®. A 9 month project has moderate intensity but generally doesn’t overload a client, particularly where resources who will be involved on the project internally will already have other priorities and responsibilities.

    Medium Business*

  • 12 Months

    This is a conservative project duration for small to medium enterprises but one that is common on larger, more complex projects. Certain projects may even extend up to 18 months.

    Large Business*

*each client project varies, the above are project averages to serve as a guideline only


What Resources Do We Need For An ISO 9001 Certification Project?


Small Business

Each and every business is different and it depends on the availability of resources and whether or not they have the ‘bandwidth’ to meet the internal demands of the project. An average project would involve 2-3 internal resources sharing responsibilities as part of the project.

Medium Enterprise

There are similarities between what challenges resources face whether you are a small, medium or large enterprise. An average project would involve 3-5 internal resources sharing responsibilities as part of the project.

Large Enterprise

This would vary for each enterprise based on the scope of the project and its complexity – including the enterprise’s structure. As an average, we have seen specific steering committees formed including implementation teams of 20+ assigned. The size of the organization, number of locations and complexity would more accurately determine the level of resources involved and would be a key outcome from Step 1 in the Kelmac Group® 9-Step Roadmap.

See What The Kelmac Group® Can Do For You Get in touch with us today!

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